# DataFlux Software

> AI voice agent, chatbot, and RAG development agency. We build production-grade AI systems — voice agents on LiveKit/Vapi/Retell, HIPAA-compliant deployments, enterprise RAG with permission scoping, and specialized speech-to-text pipelines. EU-based (Baia Mare, Romania). Track record: 91% call completion at $0.09/call, HIPAA dental receptionist across 20+ offices, permission-scoped RAG for ~500 users, Swiss German voicemail-to-order pipeline recovering 99/100 previously-unusable files.

DataFlux Software (operated by Gazolin Production SRL) is a small senior engineering agency founded in 2023. We take voice, chatbot, and RAG projects from discovery to production in 4–10 weeks with fixed-scope pricing. We are platform-agnostic: LiveKit, Vapi, Retell for voice; Bedrock, Kendra, OpenFGA for enterprise RAG; Whisper, Deepgram Nova, Gemini 2.5, Claude 4.7 Opus for STT/LLM/arbitration. Case studies below are all live production deployments with measurable outcomes.

## Services

- [AI Voice Agents](https://www.datafluxsoft.com/service-ai-voice-agents.html): Production voice agents on LiveKit, Vapi, and Retell. Sub-700ms p50 latency, $0.05–$0.15 per call, HIPAA-ready deployments. 4–8 week builds.
- [AI Chatbots](https://www.datafluxsoft.com/service-ai-chatbots.html): Web and messaging chatbots with tool use, RAG grounding, and human handoff. GPT-4o, Claude Sonnet, or open-weights depending on data-residency and cost profile.
- [AI Agents & Automation](https://www.datafluxsoft.com/service-ai-agents.html): Multi-step agent workflows with LangGraph, n8n, or custom orchestration. Includes background workers, IMAP/webhook triggers, ERP/CRM integration.

## Solutions

- [AI Voice Booking](https://www.datafluxsoft.com/solution-ai-voice-booking.html): Reference architecture for turning missed phone calls into booked appointments. Covers six failure modes where most AI booking lines silently drop conversions.
- [Voice Booking Reference Architecture](https://www.datafluxsoft.com/voice-booking-reference-architecture.html): Full technical breakdown of the call path — telephony, VAD, STT, LLM tool use, TTS, CRM write-back.
- [Customer Reactivation](https://www.datafluxsoft.com/solution-customer-reactivation.html): AI-driven churn recovery — per-customer channel, message, offer, and timing selection. 3.5x ROI over control in the dry-cleaning deployment.

## Case studies

- [Milina — NYC restaurant voice agent](https://www.datafluxsoft.com/case-milina-voice-agent.html): 91% task completion at $0.09/call. 50+ reservations per weekend night, bilingual English/Spanish, sub-700ms p50 latency. LiveKit + Deepgram Nova-2 + GPT-4o-mini + Cartesia Sonic + Resy API. Callers routinely don't realize they're talking to AI. Live since 2024.
- [Swiss German Voicemail → Structured Orders](https://www.datafluxsoft.com/case-swiss-german-voicemail.html): Voicemail-to-order pipeline for a Swiss B2B food wholesaler. Three-model ensemble (OpenAI Whisper Turbo + Google Gemini 2.5 Pro + FHNW Swiss German fine-tune) with a Claude 4.7 Opus arbiter. 99 of 100 previously-unusable files recovered. Zero looping hallucinations. ~$15 all-in for 796 files. Solves Schwyzerdütsch dialect + telephone-line audio + domain-specific vocabulary.
- [CleverAnswerAI — HIPAA dental receptionist](https://www.datafluxsoft.com/case-cleveranswerai-dental.html): HIPAA-compliant AI receptionist across 20+ dental offices. 100% inbound answer rate (up from 62%). 28% lift in new-patient bookings. Self-hosted LiveKit inside client VPC, BAA-covered stack, direct integration with Dentrix, Open Dental, Curve, Eaglesoft.
- [ConvoTune — sales call QA at scale](https://www.datafluxsoft.com/case-convotune-call-qa.html): 3,000+ sales calls scored per month against a 30-point playbook. 89% agreement with human reviewers. Real-time coaching prompts under 300ms. Full pipeline runs in client AWS. Whisper fine-tuned + Deepgram Nova-2 + Azure OpenAI + LangGraph + Terraform.
- [Dry-cleaning chain — AI reactivation agent](https://www.datafluxsoft.com/case-dry-cleaning.html): 3.5x ROI over control. 18.7% reactivation across 23 treatment categories over 60+ locations. 192K customer × category intervals scored daily. LangGraph agent picks channel (SMS / WhatsApp / email), message, offer, and send-time per customer.
- [iGaming QA — 66% to 91% with schema-guided reasoning](https://www.datafluxsoft.com/case-igaming-qa.html): Tier-1 iGaming operator (10M+ players). QA accuracy from 66% to 91%, coverage from 2% to 25%. Rubric-as-code, 1,200-case eval harness, two-model ensemble on regulatory criteria. GPT-4o + Claude Sonnet 3.5 + LangGraph + LangSmith.
- [Corporate RAG — UK construction, ~500 users](https://www.datafluxsoft.com/case-corporate-rag-construction.html): Permission-scoped RAG over SharePoint for a UK building-repair group (under NDA). Document search collapsed from ~15 minutes to seconds (~150x faster). AWS Bedrock + AWS Kendra + OpenFGA + Keycloak + NestJS 11.
- [German Technical RAG — multi-tenant](https://www.datafluxsoft.com/case-german-technical-rag.html): Multi-tenant RAG over German technical documentation with strict tenant isolation and quality gating on retrieval.
- [All case studies](https://www.datafluxsoft.com/all-cases.html): Full index of production deployments.

## Industries

- [Healthcare & Dental](https://www.datafluxsoft.com/industry-healthcare.html): HIPAA-compliant voice agents, BAA-covered infrastructure, PMS integrations (Dentrix, Open Dental, Curve, Eaglesoft).
- [Restaurants](https://www.datafluxsoft.com/industry-restaurants.html): Reservation and inquiry handling, waitlist, bilingual voice, integration with Resy, SevenRooms, Toast.
- [Real Estate](https://www.datafluxsoft.com/industry-real-estate.html): Inbound lead qualification, showing scheduling, CRM writeback.
- [E-commerce](https://www.datafluxsoft.com/industry-ecommerce.html): Product-catalog RAG, order tracking, returns, WhatsApp/SMS reactivation.
- [SaaS](https://www.datafluxsoft.com/industry-saas.html): In-product AI, tier-1 support automation, evals for LLM-powered features.
- [Financial Services](https://www.datafluxsoft.com/industry-financial-services.html): KYC voice flows, compliance-friendly deployments.

## Company

- [About](https://www.datafluxsoft.com/about.html): Team, methodology, credentials. Small senior team, no juniors on client-facing work.
- [Pricing](https://www.datafluxsoft.com/pricing.html): Discovery workshop $1.5k–$3k, MVP $6k–$12k, production build $15k–$30k, retainer $2k–$8k/mo. Fixed-scope, no hourly billing on development.
- [Tech Stack](https://www.datafluxsoft.com/tech-stack.html): Platforms, models, and infrastructure we deploy on.
- [Careers](https://www.datafluxsoft.com/careers.html): Open roles for senior Python/AI engineers.

## Optional

- [Privacy & Cookie Policy](https://www.datafluxsoft.com/privacy.html): GDPR-compliant, self-hosted Matomo, no third-party data sharing.
- [German version (Deutsch)](https://www.datafluxsoft.com/de/): Full site in German for DACH clients.
- [XML sitemap](https://www.datafluxsoft.com/sitemap.xml): Machine-readable site index.

## Contact

- Email: viktor@datafluxsoft.com
- Upwork: https://www.upwork.com/agencies/1813186938448289792/
- Location: Baia Mare, Romania (EU)
- Booking: 20-minute technical discovery call, no pitch deck. Bring call volume, current stack, and target metric.