Privacy & Cookie Policy

How DataFlux Software collects, uses, and protects your data — and exactly what cookies we set.

1. Who we are

DataFlux Software (operated by Gazolin Production SRL) is an AI voice agent and chatbot development agency registered in Romania, European Union.

Contact: viktor@datafluxsoft.com · Baia Mare, Romania.

For the purposes of the EU General Data Protection Regulation (GDPR), we are the data controller for personal data collected through this website.

2. What data we collect

We collect only the minimum data needed to operate the site and respond to inquiries.

2.1 Information you give us

• Contact form / email: name, email address, company, message content — only when you reach out to us directly.
• Voice agent demo: if you interact with the embedded ElevenLabs voice agent, audio is processed by ElevenLabs Inc. for the duration of the conversation. See ElevenLabs Privacy Policy.

2.2 Information collected automatically

• Analytics (Matomo, with your consent): anonymized IP, browser, device type, pages viewed, referrer, language. See cookie table below.
• Server logs: standard web-server access logs (IP, timestamp, URL, user-agent), retained up to 30 days for security and abuse prevention.

3. How we use it

• To reply to your inquiry and provide the services you request.
• To understand how the site is used, so we can improve content and performance (analytics only with consent).
• To protect the site against abuse, fraud, and security incidents (server logs, legitimate interest under Art. 6(1)(f) GDPR).

We do not sell your data, do not use it for advertising profiling, and do not share it with marketing networks.

4. Cookies we set

We use a minimal, consent-based cookie setup. Strictly necessary cookies are always active; analytics cookies require your explicit consent and can be revoked at any time.

5. Third-party services we use

• ElevenLabs (voice agent widget) — processes audio when you interact with the voice demo. Privacy policy.
• Google Fonts — serves DM Sans and JetBrains Mono. May log IP for delivery.
• jsDelivr CDN — delivers the cookie consent script. May log IP for delivery.
• Matomo — self-hosted by us, no third-party sharing.

6. Where data is stored

All servers and analytics infrastructure are located in the European Union (Romania / Germany). Email inquiries are processed via standard EU-based email infrastructure.

7. How long we keep it

• Inquiry emails: retained as long as the business relationship is active, plus up to 3 years for accounting and legal compliance.
• Analytics data: 13 months max, then automatically purged.
• Server logs: up to 30 days.

8. Your rights under GDPR

You have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Erase your data ("right to be forgotten").
• Restrict or object to processing.
• Data portability — receive your data in a machine-readable format.
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with a supervisory authority (in Romania: ANSPDCP — dataprotection.ro).

To exercise any of these rights, email viktor@datafluxsoft.com. We respond within 30 days.

9. Security

We use HTTPS site-wide, modern TLS, and standard infrastructure hardening. No system is 100% secure — if you believe your data may have been compromised, please contact us immediately.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Significant changes will be highlighted on the site.

11. Contact

Questions about privacy, data, or this policy?
Email: viktor@datafluxsoft.com
Mail: DataFlux Software, Baia Mare, Romania.