AI Voice Booking — for service businesses that can't afford a dropped call.
A reference design that turns missed calls into booked appointments. Production-grade, not whiteboard. 91% call completion on a restaurant voice agent at roughly $0.09 per call.
Most AI booking lines lose bookings in the same six places.
A build-ready reference for AI voice booking — the full call path, plus the six points where real systems quietly drop the booking before it's made. Pulled from voice agents running in production, not a whiteboard.
- 01Spam that bills you before hello — why junk calls drain the budget, and how to gate them cheapest-first.
- 02Using RAG to identify the caller — the lookup-vs-retrieval split that wrecks accuracy when it's wrong.
- 03Caller ID lost in forwarding — the one thing to verify before you build the whole identity flow.
- 04Greeting the wrong person — how a matched number leaks one customer's history to another.
- 05The pause that makes callers hang up — interruption handling and uncertainty fallback as first-class.
- 06Made-up prices and broken confirmations — grounding the agent so it never invents a slot.
From live systems: 91% call completion at ~$0.09/call · +28% bookings · 1st place, Enterprise RAG Challenge.
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